Help & troubleshooting
New to this? What the instructions mean
Click means select with your mouse (or tap on a touch screen). Row menu means the small actions menu beside an item in a list. Drop-down means a box you click to choose an option. Drag and drop means hold the mouse button on an item, move it, then release.
CMS is your online screen-control system. Display means a managed screen. Publish makes a layout ready to play. Schedule chooses the screens and times.
Some buttons depend on your version and permissions. If your screen looks different, ask your administrator or get help.
Start with these checks to get your screen back on track.
My content is not playing
- Check that the screen and player are powered on and connected to the network.
- Open Displays. Confirm the display is authorised and has connected recently.
- Check the schedule uses the correct display, dates and times.
- If you use a layout, make sure it has been Published.
- Allow the player to collect the updated schedule and download its content.
I cannot see a menu or setting
Your account permissions or CMS version may affect the options available. Ask your administrator to check your user access.
I cannot sign in
Check your CMS address and login details. If you cannot access your two-factor authentication method, use a saved recovery code or ask your administrator to reset your authentication settings.
Contact Screen Moove
Email customerservices@screenmoove.com with:
- Your display name and CMS web address.
- A short description of the issue and when it started.
- The affected layout, media item or schedule.
- A screenshot of the error, if available.
Never send your password, recovery codes or CMS key in a support email.
Need a hand with your displays?
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